I am stupefied; I genuinely am. Media attached. I made this purchase because my laptop broke and I needed to take it somewhere in the hopes of salvaging the terabyte of information I had on there. I've also had 2 Western Digital external HDD's in the past; a one tb elements many years ago & a ten tb elements more recently. This one is for portability rather than desktop replacement. The moment it came in, I didn't even take it out of the box. I went straight to my nearby computer repair place with my old laptop and this drive. When it was all plugged in and my old hdd tested, it looked as if it would transfer over everything, I was thrilled!!! I had a lot of work related items I couldn't risk losing. I should mention, I'll be using this drive specifically for work (video editing, so large 2k and 4k raw video files). Then, when we plugged in this Western Digital 5tb drive, it worked, but the cord didn't fit in properly. It wouldn't go in all the way, barely half way and it kept disconnecting. It was extremely stressful for me and it was irritating the tech who was helping me because he had other business to attend to. We ended up using one of his spare cords (a usb-c to usb-c) and it fit properly and worked perfectly. In the video I posted, I thought the cord was defective at first, but when I compared it to my phone cable (usb-c to usb-c) it looked completely different!!! (See attached pic). My phone cable works with this drive, it fits securely. I had another cable that was a usb-c to usb 3a and that usb-c fit snug. Also, the cord I was given was pathetically small. 6 inches. What is the point of having a 6 inch cord? Even if you're using this on a desk, it barely gets out of your way. I'm using it with a laptop, I travel, it's extremely inconvenient to have this thing dangling because there's no length to place it nearby. This is just wrong. I mean, what is Western Digital thinking? It's completely irrational. Provide a respectable cord, and the proper one would be nice as well. Lastly, and this makes me very nervous! When you go to 'safely unplug' your peripherals from your computer by clicking on your taskbar and clicking to safely remove hardware and eject media, this always says that it can't close while a window is open or while it's in use (even when it's not in use). I had no windows open, I wasn't connected to the drive in any way other than the cord (by which I mean, I didn't have a music player open or video player or file location window accessing the unit) but when I tried to safely remove it, it began spinning or "being active". ??? I double checked everything, it wasn't being used, but the light was solid and you could feel it at unrest, if you will. I tried to wait it out, 5 minutes, 10, 20, 30... It wasn't stopping. so I restarted my computer. I should also mention that I'm using a brand new Lenovo Legion 7i less than 2 weeks old. After the restart, the only thing I tried to do was 'safely remove the Western Digital HDD and the exact same thing happened! It's clearly NOT being used!!! So I just unplugged it. I hate doing that. I plugged it back in just to be sure that everything was still on there, and it was, but now I'm unsure of the device as a whole. I have very little confidence in it. Is this going to be a recurring issue? It better not be!!! The entire point of the purchase was to SAVE information, not to lose it! When I have clients that have invested tens of thousands of dollars on a commercial, and then I'm sent the media to begin the post production process, I need to have confidence in all my gear, my computer, my headphones, and ESPECIALLY my HARD DRIVES!!! Needless to say, I'm weary and uncomfortable with my purchase to this point. At these prices, one would think you would be buying a quality piece of equipment, as of right now, this isn't worth half of what I spent. I don't mind spending for quality, for sturdiness, practicality & longevity. It does work, but I have to say, if I'm being totally honest... just barely. I'm considering returning it; it's just going to be such a chore to have to re-transfer a terabyte of information from this drive to another. This whole experience has been a real pain, and I am dissatisfied and unhappy.